Shipping & Delivery Policy

Last updated: 10 September 2026

This Shipping & Delivery Policy explains how Luxury Tanners processes and delivers orders.

Dispatch

Orders are dispatched Monday to Saturday.

Orders placed before 2:30 PM are normally dispatched the same day where possible.

Orders placed after the cutoff may be dispatched on the next available dispatch day.

During exceptionally busy periods, public holidays, adverse weather, courier disruption or circumstances outside our reasonable control, dispatch may take longer.

You will receive confirmation once your order has been dispatched.

Delivery Options

Standard Delivery — FREE

Our Standard Delivery service is completely free on all eligible UK orders.

Estimated delivery time is approximately 2–3 working days after dispatch.

Express Delivery — £6.99

Our Express Delivery option costs £6.99.

This service is intended for next working day delivery after dispatch, subject to the courier's service availability, cutoff times, postcode restrictions and circumstances outside our control.

Orders must normally be placed before our 2:30 PM dispatch cutoff to have the best chance of being dispatched the same day.

Delivery Estimates

Delivery times begin from the date your order is dispatched, not from the date the order is placed.

Standard delivery times are estimates and may occasionally be affected by postal or courier delays.

Express Delivery is intended for next working day arrival after dispatch, but delays caused by the courier, adverse weather, service disruption or incorrect delivery information may occur.

Tracking

Where tracking is available, tracking information will be sent to you after your order has been dispatched.

Tracking details may take a short time to update after the parcel has been handed over to the courier.

Delayed Orders

If your order has not arrived within the expected timeframe, please check your tracking information first.

If there has been no meaningful tracking update or your parcel appears significantly delayed, contact us at luxurytanners@gmail.com and we will investigate the delivery.

Lost Parcels

If your parcel is confirmed as lost in transit, we will work with you to resolve the issue.

Where appropriate, this may include arranging a replacement shipment or refund.

Customers will not be expected to resolve a genuine courier loss themselves where Luxury Tanners arranged the delivery.

Incorrect Delivery Addresses

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible.

We will attempt to update the delivery details where the parcel has not yet been dispatched, but we cannot guarantee that changes can be made once processing or dispatch has begun.

If a parcel is returned because an incorrect or incomplete address was supplied, additional postage charges may apply before the order can be resent.

Failed or Refused Deliveries

If a parcel is returned to us because delivery was refused, the parcel was not collected, or delivery could not be completed due to information supplied by the customer, we may require payment of reasonable additional postage before resending the order.

Your statutory rights are unaffected.

Damaged Deliveries

If your parcel arrives damaged, please contact us as soon as possible at luxurytanners@gmail.com.

Please include:

• Your order number
• A description of the issue
• Photographs of the parcel, packaging and affected item where possible

We will review the issue and provide an appropriate solution.

Delivery Area

We currently deliver to locations made available during Shopify checkout.

If your delivery address cannot be selected or shipping is unavailable at checkout, we may not currently offer delivery to that location.

Contact

For any delivery questions, please contact:

Luxury Tanners
Email: luxurytanners@gmail.com

Nothing in this Shipping & Delivery Policy affects your statutory rights.